Inside the Corporate Office: Key Initiatives This Fall
By Ladan Rykiel, Executive Director
In the CAO corporate office, we are dedicated to finding opportunities to streamline operations, increase our footprint and maximize profits from new and existing revenue streams. Many of these initiatives require comprehensive data and insightful analytics to ensure we are making the best decisions for our providers and patients.
I’m glad to let you know of a few new initiatives and partnerships that will help us enhance our offerings and meet our goals:
Business Intelligence
CAO is now using Cross Current to extract and integrate data from our various practice management systems across the organization. Their extensive analytics will give us a big-picture view of strategic growth opportunities and best practices, and each care center will have access to individual data reports.
Cross Current’s business intelligence will allow us to access:
- Visit volume trends, including unique encounters and all procedures
- Surgical volume trends illustrating the correlation between new appointments, consultations and procedures performed
- Financial management data such as charges and receipts against budget, as well as provider performance against budget and additional financial analysis
- Financial productivity data per specialty, including KPIs such as charges, receipts, surgical procedures, clinic and nurse practitioner visits, unique encounters and more
- Practice operations data, designed to help identify appropriate staffing and what may be needed to create the best experience for patients
- Productivity trends to ensure that all facilities are efficiently managed and resources are allocated appropriately
- Patient satisfaction analytics
- Individual market growth assessments
Billing Tools
CAO is in the process of negotiating with EOB Resolve to introduce comprehensive account management tools to all of our divisions. Administrators and billing managers will have an opportunity to review this product shortly.